Refund Policy for WitNip.com
Thank you for choosing WitNip.com. We are committed to delivering high-quality projects that meet your expectations. However, if you encounter any issues, our refund policy outlines the circumstances under which you may be eligible for a refund.
Refund Eligibility
We offer a full refund of your project fee within 14 days under the following conditions:
- Failure to Deliver the Project on Time
- We strive to submit projects well before the agreed-upon deadline. In the rare event that we are unable to meet the deadline, we will notify you promptly or request an extension. In such cases, you may request a refund, which will be processed within 24 hours of your request.
- Project Initiated but Order Cancellation Requested
- You may request a full refund within 3 hours of making the transaction. After this period, you can request a partial refund, which will be determined by our team based on the amount of work completed. Partial refunds will range between 80% to 20% of the total paid amount.
- Project Not Completed as per Initial Requirements
- As a digital service provider, we ensure that the delivered work matches your specified requirements. If you believe the work does not meet your initial requirements, you can request a refund. In such cases, we will arrange a meeting with our expert to review the work and address any discrepancies. If it is determined that the solution does not meet the requirements, a refund will be issued at the discretion of our team.
- Provided Work is Plagiarized
- If you provide proof that the delivered work is plagiarized, we will promptly verify the claim. Upon confirmation of plagiarism, we will issue a full refund without any further questions.
To request a refund, please email us at hi@witnip.com with your order details. We will respond within 1 working day and strive to resolve the issue as quickly as possible.
Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Project Completion but Order Cancellation Requested
- If the project has been completed by our expert and you request to cancel the order, no refund will be issued. This is because our expert has invested time and effort to complete the project on schedule.
- Refund Request After 14 Days
- We provide ample time for you to review your order and request any necessary changes. However, refund requests made after 14 days will not be honored, except in exceptional cases.
- Extension Granted but Refund Requested After Extension
- If we request an extension to complete the project due to unforeseen circumstances and you agree, any refund requests made after the extension will not be granted. A full refund will only be issued if we fail to submit the project within the extended deadline. To request a full refund in such cases, please do so before the extension is granted.
Refund Discretion
The decision to issue a refund is entirely at our discretion and will be based on the facts and evidence provided. You are not permitted to involve third parties, payment facilitators, or processors such as banks, card issuers, Payoneer, or PayPal within the first 14 days of a dispute. Doing so will disqualify you from receiving a refund. For more details, please refer to our Terms & Conditions.
After 14 days, if you remain unsatisfied with the resolution provided by us, you are free to involve or file a dispute with your bank, card issuer, or payment processor.
Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us:
- Email: hi@witnip.com
- Phone: +1 (123) 456-7890
- Address: 600 N Broad Street, Middletown, DE, 19709
Agreement
By using our website and/or any of its services, you agree to the Refund Policy and our Terms of Service.
Please Note: This Refund Policy is subject to our Terms of Service and Privacy Policy. By using our services, you agree to the terms outlined in these policies.